Warranty

WARRANTY INFORMATION

At Zulay Kitchen, our products are designed to inspire joy and creativity every time you step into the kitchen. We build our tools with quality and care, made to last through countless meals and happy moments.

Please note that our warranty does not cover normal wear and tear, or damage caused by improper use or failure to follow care instructions.

Click here to register your product for our warranty!

Our warranty applies only to the original purchaser, or in the case of a gift, the original recipient, and requires proof of purchase. It is non-transferable and only covers products purchased new from Zulay Kitchen or authorized sellers.

Please note that commercial or restaurant use is not covered under our warranty.

 

WARRANTY FAQ

Q: Are products purchased from resellers covered?

We do not cover unauthorized resellers (any seller other than direct from Zulay Kitchen), so we hope you can support our business and buy directly from us!

The warranty covers all purchases sold and shipped by Zulay Kitchen on, and only from the following platforms:

ZulayKitchen.com, Amazon.com, Wayfair.com, Walmart.com, Sears.com, Shop.com, Macys.com, HomeDepot.com, Kohls.com, Lowes.co, BedBathandBeyond.com, Kroger.co, Google Shopping, Ebay.com, Facebook Shop, Instagram Shop, TikTok Shop, Youtube.com, Flip Shop, Snappy.com, Pinterest.com, ShopPremiumOutlets.com, UrbanOutfitters.co, US.Shein.co, TiendaMia.com, PayPair.com, Public Square, Violet, Belk, and Temu.
  

Q: Are used products covered under warranty?

Only products purchased in a new condition are covered by the Zulay Warranty. If the item was re-sold or sold as an “Open box” product or “used” then it is not covered under warranty. If you bought it used or refurbished from Amazon Renewed, they have a 90-day warranty on it, and you can call them up directly so they can take care of you.

 

Q: What if I don’t have a receipt?

If you received the product as a gift or lost the receipt, just email us at support@zulay.net with a photo of the defective item and your address, and/or the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.

 

Q: Does the warranty cover international purchases?

We are a US-based company; therefore, the warranty is applicable for orders/shipments within the US. International claims are subject to individual handling. Contact our support for more questions.

 

Q: What if I have additional questions?

If you have any questions regarding your Warranty, please feel free to contact our customer service team.