Shipping policy
Zulay Kitchen ("we" and "us") is the operator of (www.zulaykitchen.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping is Free on All Checkouts Over $20
3. Change of Delivery Address
Orders placed before 12 PM - EDT (UTC-04) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4. Change of Delivery Address Requests
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
5. Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
6. Items Out of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
7. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Standard Delivery - 3-4 business days
8. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
9. Parcels Damaged in Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
10. Duties & Taxes
Sales tax has already been applied when the order was placed.
11. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
12. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
12.1 Process for Parcel Damaged in Transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
12.2 Process for Parcel Lost in Transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
13. Customer Service
For all customer service enquiries, please email us at support@zulay.net
Shipping Options:
- USPS: First Class Package, Parcel Select Ground
- UPS®: UPS 2nd Day Air®, UPS 3 Day Select®, UPS® Ground, UPS® Standard