Warranty FAQs
Are products purchased from resellers covered?
We do not cover unauthorized resellers (any seller other than direct from Zulay Kitchen), so we hope you can support our business and buy directly from us! The warranty covers all purchases sold and shipped by Zulay Kitchen, that includes:
ZulayKitchen.com
Amazon.com
Wayfair.com
Walmart.com
Sears.com
Shop.com
Macys.com
HomeDepot.com
Kohls.com
Lowes.com
BedBathandBeyond.com
Kroger.com
Google Shopping
Ebay.com
Facebook Shop
Instagram Shop
TikTok Shop
Youtube.com
Flip Shop
Snappy.com
Pinterest.com
ShopPremiumOutlets.com
UrbanOutfitters.com
US.Shein.com
TiendaMia.com
PayPair.com
Public Square
Violet
Belk.com
Is basic wear & tear covered under warranty?
Basic wear and tear, or damage due to improper use, is not covered by any of our warranties.
Are used products covered under warranty?
Only products purchased in a new condition are covered by the Zulay Warranty. If the item was re-sold, or sold as an “Open box” product or “used” then it is not covered under warranty. If you bought it used or refurbished from Amazon Renewed, they have a 90-day warranty on it and you can call them up directly so they can take care of you.
What if I don't have a receipt?
If you received the product as a gift or lost the receipt, just email us at support@zulay.net with a photo of the defective item and your address, and/or the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.
Does the warranty cover international purchases?
We are a US-based company, therefore the warranty is applicable for orders/shipments within the US. International claims are subject to individual handling. Contact our support for more questions.
What if I have additional questions?
If you have any questions regarding your Warranty, please feel free to contact our customer service team.